Privacy Policy
Last updated: 19 September 2026
Identity and Role of the Data Controller
famedirectel operates as the data controller for the purposes of this privacy policy. We are a commercial website based in the United Kingdom specialising in professional video operations, live signal management, content distribution, camera work and the creation of reliable high-quality feeds for news programmes and television broadcasting. Our registered address is Crawley Court, Winchester, Hampshire SO21 2QA, United Kingdom and you may contact us using the details [email protected] or +44 1962 823434.
Scope of the Notice and the People It Covers
This notice applies to all visitors to our website, clients who engage our media feed services, individuals who submit enquiries through the contact form and any other persons whose personal data we process in connection with our broadcasting and distribution activities. It covers data collected online and offline where we act as controller.
Categories of Personal Data and Sources
We collect contact details such as names, email addresses and telephone numbers submitted via forms, technical data including IP addresses and browser information from site visits, service usage data relating to feed requests and account information where clients register for distribution services. Data is obtained directly from you, from cookies and similar technologies, from our service providers and occasionally from public sources in the media industry.
Purpose-by-Purpose Explanation of Processing and Legal Basis
We process data to respond to enquiries on the basis of legitimate interests and consent where applicable, to deliver media feed services under contract, to comply with legal obligations such as record keeping, to improve website functionality under legitimate interests, to send service updates under contract or consent and to prevent fraud under legitimate interests. Each purpose is matched to the appropriate lawful basis under UK GDPR and the Data Protection Act 2018.
Whether Providing Data Is Required and Consequences
Providing contact information is necessary to use the contact form or receive our services. Failure to supply required data may prevent us from responding to your enquiry or fulfilling a broadcasting contract. Technical data is collected automatically and you can manage some collection through browser settings.
Cookies and Similar Technologies
We use cookies and similar technologies to operate the site, remember preferences and analyse traffic. Please refer to our separate Cookie Policy for full details on the types of cookies used and how to manage them in line with PECR requirements.
Processors, Recipients and Disclosures Required by Law
We share data with service providers such as hosting companies, analytics platforms and payment processors who act as processors under contract. We may disclose information to regulators or law enforcement where required by law and to professional advisers where necessary for legal compliance.
International Transfers and Safeguards
Some processors may be located outside the United Kingdom. Where transfers occur we rely on UK adequacy regulations or appropriate safeguards such as standard contractual clauses approved by the Information Commissioner’s Office to protect your data.
Retention Periods and Criteria
Contact data is retained for up to six years after the last interaction to meet legal and accounting requirements. Technical logs are kept for twelve months. Service-related data is retained for the duration of the contract plus seven years. Criteria include legal obligations, legitimate business needs and your rights to erasure.
Security and Data-Minimisation Practices
We implement appropriate technical and organisational measures including encryption, access controls and regular security reviews. We collect only the data necessary for the stated purposes and do not make absolute guarantees regarding security.
Data Subject Rights and How to Exercise Them
You have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights please contact us at [email protected] or +44 1962 823434 providing sufficient information to verify your identity. We will respond within one month.
Right to Withdraw Consent and Object to Marketing
Where processing is based on consent you may withdraw it at any time by contacting us. You may also object to direct marketing or profiling at any time and we will cease such processing upon receipt of your request.
Right to Complain to the Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been processed unlawfully. Contact details are available on the ICO website.
Children and Age Restrictions
Our services are intended for professional clients in the media industry and we do not knowingly collect personal data from individuals under the age of eighteen. If we become aware of such data we will delete it promptly.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics used are for internal service improvement only.
Policy Changes and Effective Date
We may update this policy from time to time. The current version is effective from 19 September 2026. Continued use of the site after changes constitutes acceptance of the updated policy.